Shipping

SHIPPING

Prior to placing an order, the Buyer must verify that the Product is capable of being delivered to the designated destination (e.g., correct address, delivery restrictions, etc.)

Upon receipt of the Final Payment, SOL will prepare the Product for shipment. Unless SOL is otherwise notified by Buyer’s written instructions, delivery arrangements shall be made by SOL on Buyer’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes, and similar charges are in addition to the stated purchase price unless noted. All charges are proforma and will be included on the final balance due notice. If the customer chooses to manage their own delivery, SOL must be notified of the specific details of the movement.

SOL is not responsible for damage after the Custom Product has been accepted in good order by the shipping company nor is it responsible for damage sustained in transit. If damage is noticed when unpacking, notify the delivery company immediately for inspection and take photographs of the damages. All visible damage should be noted by the recipient before it is signed by the recipient and the delivery company if possible. If the driver must “drop and dash,” the receiver should take note of the situation along with photos to present to the delivery service. Full inspection of the Product must occur within 48 hours of delivery and all claims must be filed as soon as possible and in accordance with the carrier’s time limits. Do not destroy packing materials until they are inspected. Claims for such damage or loss must be made by Buyer directly to the carrier. Goods damaged in delivery cannot be refused by Buyer. Obvious or subsequently discovered damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits. If a damaged Product is returned to SOL without Buyer first having contacted the shipping company for inspection, SOL will not be able to assist Buyer. Shipments returned to SOL without consent in writing will be refused and either re-delivered or stored at Buyer’s expense. 

SOL is not responsible for lost/stolen packages.

International shipping

If you are needing shipping outside of the US,
please contact: hello@gracesollee.com to place an order.